Grok for small business

When you run a small shop, café or service business, you are also the copywriter, the bookkeeper, the HR department and the person who answers angry reviews at night. Grok can take the first pass at much of that. On grok.online you can use real Grok models at no cost and without registering, up to 30 messages a day. Grok 4.20 drafts text in seconds, Grok 4.3 Thinking is better with numbers and trade-offs, and both read photos of receipts and labels.

Customers and words

Start with the writing that faces your customers.

Reply to a bad review without making it worse

The reply is read by every future customer, not just the angry one. Grok can strike a tone that owns the problem without grovelling.

This review just appeared on our [platform] page: [paste review]. Here is what actually happened from our side: [your account]. Write a public reply under 100 words that thanks them, owns what we got wrong, corrects any facts politely, and offers a concrete next step. No defensive tone and no corporate phrases.

Draft the reply and wait an hour before you post it.

Write product descriptions that sound like you

Paste one description you are happy with, so the new ones match its voice rather than generic shop copy.

Here is a product description from my shop that I like: [paste example]. In the same voice and length, write descriptions for these products: [list products with key details]. Lead with what the customer gets, mention materials or ingredients plainly, and avoid words like "premium" or "high quality".

Write the descriptions. The AI Writer handles longer pages.

Turn repeat questions into an FAQ

If you answer the same five questions every week, put them on your website. Paste the messages and let the chat group them.

Here are questions customers have sent us recently: [paste questions, without names]. Group duplicates, pick the ten that matter most, and write a short, friendly answer for each based on these facts about our business: [hours, delivery, returns, prices]. Mark any answer where you had to guess.

Build the FAQ, then add the answers to your website and booking page.

Plan a promotion for the quiet months

Every business has a slow season. A promotion that brings in the wrong customers, or eats your margin, is worse than none, so weigh the options with the thinking model.

My [type of business] is usually quiet in [months]. Our regular customers are [description], and our average sale is about [amount]. Suggest four promotion ideas for that period, and for each one estimate what it costs us, who it attracts, and the risk that it simply discounts sales we would have made anyway. Recommend one and explain why.

Weigh it with Grok 4.3 Thinking, then turn the winner into a poster text with Grok 4.20.

Numbers, paperwork and people

These uses involve sums and rules, so double-check the results before you rely on them.

Check a price and your margin

Pricing mixes costs, time and what the market will bear. The thinking model shows its working, so you can spot a wrong assumption.

I sell [product or service]. My costs per unit are [materials, packaging, fees], it takes me [time] to make or deliver, and I want to pay myself [hourly rate]. Calculate my break-even price and the price for a [target] margin, show every step, and list two ways to lower costs without hurting quality.

Work it out with Grok 4.3 Thinking.

Turn a photo of an invoice into a table

Paper invoices pile up. Attach a clear photo and get the lines in a table you can paste into a spreadsheet.

I've attached a photo of a supplier invoice. Copy every line item into a table with columns for item, quantity, unit price and line total, then add up the totals and tell me whether they match the invoice total. Mark any number you couldn't read clearly.

Open the prompt and attach the photo.

Write a returns policy in plain words

Customers trust a policy they can understand. Describe your rules and ask for a short, readable version.

Write a returns and refunds policy for my [type of shop] in plain language, under 250 words. Our rules: [time limit, condition of items, who pays shipping, exceptions]. Use short headings, keep it friendly, and list any common situations my rules don't cover yet.

Draft the policy, then have it checked against your local consumer law.

Write a job ad for a part-time role

A clear ad saves you from interviewing the wrong people. Be honest about hours and pay.

Draft a hiring post for a part-time [role] in my [kind of business], located in [town]. Hours: [hours]. Pay: [pay]. Main duties: [duties]. Describe a normal shift, list three must-haves and two nice-to-haves, and end with simple instructions on how to apply. Keep it under 200 words and avoid clichés like "fast-paced".

Write the ad.

What to avoid

• Treating drafts as legal or tax advice. Grok gives general information. Have contracts, policies and tax questions checked by a professional.
• Asking about current prices or rules. Grok in our chat cannot go online, and what it knows ends at a fixed date, so supplier prices and new regulations may be out of date.
• Sharing card or bank details. Crop them out of any invoice photo first.

Related pages

• Twenty more in the business prompts and marketing prompts.
• Tools: the Email Writer and the Translator for customers abroad.
• Guide: keeping private data out of AI chats.